Frequently Asked Questions

FEES ARE DETERMINED BY PROJECT/CLIENT NEEDS

Do I need to create an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
  • Track your orders and review past purchases
  • Add pieces you love or missed out on to your Wish List
  • Save your address and card details so you can shop even quicker in future
How can I exchange or return an item?
We accept returns for either an exchange or store credit within 5 days of you purchasing or receiving your item.
Can I get a refund?

Unfortunately; we have no refund policy.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Returns must be unworn, unaltered and unwashed.

Sale items are considered to be final sale and not be exchanged or returned for store credit.

How long will it take to receive my order?

Your order is processed immediately upon confirmation of payment and sent to our logistics partner for shipping.

Within Lagos: 1-2 working days.
Other states in Nigeria: 3-5 working days.
International shipping: 7-10 working days.

How long will It take to receive my pre-order?

We allow pre orders on a few designer pieces. This process takes two weeks. Kindly reach out to our sales department to pre order your favorite piece. Upon confirmation, you can go ahead to make payment and one of our sales representatives will be in touch to ensure the order is processed.

Custom orders are considered final and cannot be exchanged for store credit.

Can I add to or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

Do you Ship Internationally?

Yes, we ship worldwide, except your country's policies restrict receipt of packages from Nigeria.

Kindly fill in your correct address and our logistics agents are on their way to your doorsteps

How can I track my order?

While your order is being processed to be sent out, An email will be sent to you regarding the status of your order.

It will include your tracking number if shipped internationally. Information about orders sent out for delivery in Nigeria will be sent to you by one of our customer experience associates.

How do I know which size to order?

You can find our full size guide on our website, each item has a size chart attached in the description.

Kindly click on the description of the product you are trying to purchase to allow you to choose your perfect fit.

Can I make alterations to a garment I purchased from Vane style?

Unfortunately, we don't offer alteration services, however, we can contact the designer on your behalf and schedule an appointment for you.

Kindly send a mail to business@vane-style.com to confirm if the designer offers the service.

Where do I find your store?

We are situated at 15 Ologun agbaje street off Adeola Odeku, Victoria Island, Lagos - Nigeria.

Our opening hours:
Mondays - Fridays: 10.00am -6pm
Saturdays: 11am-6pm

What do I do if I think an item that I purchased from your site is faulty?

Simply email business@vanestyle.com and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item.

Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.

How do I contact your PR or Buying Team?

You can send an email to the following addresses:

Press and media: info@vane-style.com
Potential contributors - photographers, models, fashion journalists or editors: info@vane-style.com
Suppliers and designers: business@vane-style.com

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Corporate Services

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Brands

PERSONAL STYLE SERVICE

N50,000

One-time service (online)

Body type Analysis
Style Identification
Wardrobe Shopping guide
Wardrobe arrangement guide

Duration
1 hour

Value Add-on
7 day style guide
Newsletter
Event notification

WARDROBE RESTRUCTURE

N185,000

One-time service

Body type Analysis
Style Identification
Wardrobe Shopping guide
Wardrobe detox
Wardrobe re-organization and arrangement

Value Add-on
30 day style guide
Newsletter
Event notification

WHAT ARE YOU WAITING FOR?

Let us make the new you.

pexels-marlon-schmeiski-6268389

My vision has and always will be, to create the best personalized shopping experience for people looking to transform their wardrobe, simplify their decisions and take control of their needs and goals. Through building a team of top talent, we will continue to grow into a true Home of Style where people feel apart of a community. Our unique approach should make anyone who works with us feel like they just build a relationship with us and their wardrobe.

LALA ANTHONY

senior consultant

pexels-marlon-schmeiski-6268389

My vision has and always will be, to create the best personalized shopping experience for people looking to transform their wardrobe, simplify their decisions and take control of their needs and goals. Through building a team of top talent, we will continue to grow into a true Home of Style where people feel apart of a community. Our unique approach should make anyone who works with us feel like they just build a relationship with us and their wardrobe.

LALA ANTHONY

senior consultant

VERONICA EBIE

senior consultant

My vision has and always will be, to create the best personalized shopping experience for people looking to transform their wardrobe, simplify their decisions and take control of their needs and goals. Through building a team of top talent, we will continue to grow into a true Home of Style where people feel apart of a community. Our unique approach should make anyone who works with us feel like they just build a relationship with us and their wardrobe.

team-1

Jimmy Scott

Owner
team-2

Jane Doe

CEO
team-3

George Black

Designer
team-4

Joanna Lee

Manager
team-5

Lea Thompson

Marketing
team-6

Henry Blue

Architect

Keep track of the entire creative process in a clean, streamlined way.

The Design Observer Group / 50 books
MBAM / Livre Chihuly
The Type Directors Club 60
Naturiste / Identité
Arche de Québec / Linge à vaisselle
The Design Observer Group
MBAM / Livre Chihuly
The Type Directors Club Naturiste
Identité Lorem Ipsum award
274

creativity

143

work

87

awards

349

clients

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